Sourcing and Responsible Use

Scope and acceptance

This policy covers the information, research, and reports we prepare and provide to clients, referred to here as the materials. It applies together with our Terms of Service, Acceptable Use Policy, and Privacy Policy.

A client accepts this policy by requesting or receiving any materials. If a client cannot accept it, we cannot provide them.

Lawful purpose

We provide materials only where a client has a specific, lawful, and legitimate purpose for them, such as a commercial decision, a transaction, or managing a genuine business risk.

We may ask a client to describe that purpose, and we may decline or stop work if a purpose is unclear, changes materially, or appears unlawful or harmful.

How we source

We compile materials only from openly available and lawful sources. These include public records and official registers, regulatory and court filings, corporate and licensing information, published media, and information that organisations or individuals have themselves made public.

We do not use intrusion, deception, impersonation, payment for confidential data, or unauthorised access to systems or accounts, and we do not use information we have reason to believe was obtained unlawfully. We avoid sensitive categories of personal data unless their use is clearly lawful and necessary for the stated purpose.

Accuracy and the nature of the materials

Although everything is drawn from open sources, some information may be sensitive or may relate to identifiable people. We compile it in good faith, present it factually and in context, and keep it proportionate to the purpose a client has described.

Materials reflect the sources available when they are prepared. Public information can be incomplete, out of date, mistaken, or contested, and including a source is not an endorsement of it. Materials are informational only and are not legal, financial, or other professional advice.

We do not present opinion as fact, we attribute material to its source, and if we are shown that something we provided was inaccurate we will correct or withdraw it and, where we can, tell the client who received it.

Permitted use

Materials are provided only for a client's own lawful and legitimate business purposes, such as commercial decision-making, assessing a counterparty or reputation, and general risk awareness, and only for the purpose for which they were requested.

Prohibited use

We do not condone, and we expressly prohibit, any misuse of the materials. They must not be used for any unlawful, harmful, or abusive purpose, including harassment, intimidation, threats, stalking, or tracking of any person, publication intended to shame, expose, or endanger, unlawful discrimination, or any decision or act that breaks the law.

The materials must never be used to harm, endanger, or unfairly disadvantage any person, and must not be used to facilitate any crime. We may refuse, limit, or end any engagement, before or after delivery, where we believe they could be used in these ways.

Not a consumer reporting agency

We are not a consumer reporting agency, a credit reference agency, or a licensed background-screening provider, and our materials are not consumer reports or reference-agency files.

The materials must not be used as a basis for decisions about a person's eligibility for employment, credit, housing, insurance, or similar matters that are governed by special laws. Where such laws apply, the client must obtain that information through a properly authorised provider and follow the process those laws require.

Not a detective agency

We are not a licensed detective agency, and we do not carry out detective or investigative activity within the meaning of the Serbian Law on Detective Activity. We do not conduct covert surveillance, physical observation, or following of any person. We do not carry out interviews, pretext contact, or undercover or in-person enquiry. We do not access non-public databases, devices, or accounts, and we do not use methods that are reserved by law to licensed detectives.

We reach a business question only through information that is already lawfully and openly available, and we set it out clearly. Where a question can only be answered by licensed detective work, we say so and decline it, and we will suggest that you instruct a licensed provider.

Your responsibilities and data protection

Until delivery, we act as the controller for the research we compile, as explained in our Privacy Policy and Data Processing summary. On delivery, the client is responsible for the materials and for using, storing, sharing, and disposing of them lawfully. Where they contain personal data, the client is the controller of that data, must have a lawful basis to process it, must meet its own transparency and fairness duties to the people concerned, and must comply with applicable data protection law.

The client must keep the materials confidential and secure, retain them only for as long as the original purpose requires, and must not use them for fully automated decisions that produce legal or similarly significant effects on a person without meaningful human review.

If the materials concern you

If you believe information in our materials relates to you, you may contact us at [email protected]. We will consider requests to access, correct, update, restrict, or object to the information, and to remove it, in line with applicable law and any overriding legitimate grounds. You also have the right to complain to a data protection authority, as set out in our Privacy Policy.

We compile materials for specific client engagements. We do not operate a public database and we do not sell information, and we hold working materials only as described below.

Our handling, warranty, liability, and changes

We handle materials confidentially, apply appropriate security, and keep our working copies only for as long as needed for the engagement and to meet our legal obligations, after which they are deleted or anonymised.

Materials are compiled from third-party sources and provided in good faith on an as-is basis. We do not guarantee their accuracy or completeness, and a client should apply its own judgement and, where appropriate, take independent advice before acting on them. To the fullest extent permitted by law, we are not liable for any loss arising from a client's use of, reliance on, or misuse of the materials, and nothing here excludes any liability that cannot be excluded by law.

This policy is governed by the laws of Serbia. We may refuse, suspend, or withdraw any engagement that could facilitate unlawful or harmful use, and we may update this policy from time to time, changing the date below when we do. To report misuse or raise a concern, contact [email protected].