Terms of Service

Scope of services

Selador Group DOO provides digital concierge services, which may include websites, brand and identity work, search and advertising support, systems and operational setup, ongoing maintenance, and open-source research and written reports on businesses, counterparties, and a client's own public exposure, as described in a proposal agreed with you. Our research and reports are governed additionally by our Sourcing and Responsible Use policy.

These terms govern the relationship between Selador and the client. Each engagement is defined by its own proposal or statement of work, which sets out the specific deliverables, timeline, and fees.

These terms also incorporate, by reference, our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Sourcing and Responsible Use policy, each published on this website. By using the website or engaging us, you agree to those policies as part of these terms. Where any conflict arises, a signed proposal prevails for the engagement it covers, then these terms, then the referenced policies.

Engagement and brief

An engagement begins when you accept a written proposal from us, in writing or by clear conduct such as payment of a deposit. Until then, any estimate is indicative and not binding.

Work is based on the brief and information you supply. Material changes to the brief may affect scope, timeline, and fees, and we will agree any such change with you before proceeding.

Quotes, fees, and payment

Fees are stated in the relevant proposal, exclusive of any applicable taxes unless noted otherwise. We may require a deposit before work starts and may invoice in stages for larger projects.

Invoices are payable by the date stated on them. Late payment may lead us to pause work and may incur statutory interest. Quotes are valid for the period stated, or for 30 days where no period is given.

Intellectual property and deliverables

On full payment of the relevant fees, you receive ownership of the final deliverables we create for you under the engagement, as set out in the proposal, so you can use them for the agreed purpose. Until full payment is received, all rights in the deliverables remain with us.

We retain ownership of our pre-existing materials, tools, methods, and know-how, including anything we developed before or independently of the engagement, and of any working files, drafts, and concepts not selected. Where our pre-existing materials or tools are embedded in a deliverable, you receive a non-exclusive licence to use them as part of that deliverable for the agreed purpose. Third-party assets, such as fonts, stock media, and software, remain subject to their own licences, which you agree to observe.

Client responsibilities

You agree to provide accurate information, timely feedback, and any access, content, or approvals we need to do the work. Delays in these may affect the timeline and are not our responsibility.

You confirm that any material you give us does not infringe the rights of others and may lawfully be used for the engagement. You are responsible for the content you ask us to publish.

Confidentiality

Each party keeps the other party's non-public information confidential and uses it only for the purposes of the engagement. This covers business, technical, commercial, and personal information disclosed in connection with the work, whether or not it is marked as confidential.

This obligation does not apply to information that is or becomes public without breach, that a party already held lawfully and without a duty of confidence, or that must be disclosed by law or a competent authority, in which case the disclosing party gives reasonable notice where it lawfully can. These confidentiality obligations continue after the engagement ends.

The "before you sign" research check

The "before you sign" check is informational decision support drawn from public records and open sources about companies and organisations, not about private individuals. It is not detective activity within the meaning of the Law on Detective Activity (Zakon o detektivskoj delatnosti, Official Gazette of RS no. 104/2013, 87/2018), not a consumer report, and not legal advice.

Public sources can be incomplete, out of date, or contested, so findings are provided as-is, without warranty of completeness, and must not be the sole basis for a decision with legal effect, or for any decision about a natural person, for example employment, credit, or tenancy. Use of any research or report is also governed by our Sourcing and Responsible Use policy.

Warranties and disclaimers

We perform our services with reasonable skill and care. Except as expressly stated, services and deliverables are provided without further warranties of any kind, to the extent permitted by law.

We do not guarantee specific commercial outcomes, such as particular rankings, traffic, enquiries, or revenue, as these depend on factors outside our control.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss, or for loss of profit, revenue, data, or goodwill arising from an engagement or from use of this website.

Our total liability arising from or in connection with an engagement is limited to the fees paid by you for that engagement. Nothing in these terms excludes liability that cannot lawfully be excluded.

Indemnity

You agree to indemnify Selador against claims, losses, and reasonable costs arising from content or material you supply, from your use of deliverables outside the agreed purpose, or from your breach of these terms.

This indemnity covers third-party claims brought against us that arise from your use, publication, sharing, or onward disclosure of any research or report we provide, or from any breach of our Sourcing and Responsible Use policy.

We will notify you promptly of any relevant claim and give you a reasonable opportunity to assist in its handling.

Termination

Either party may end an engagement on reasonable written notice, or immediately if the other materially breaches these terms and does not remedy the breach within a reasonable period.

On termination, you pay for work performed and committed costs incurred up to that date. Clauses that by their nature should survive, such as those on intellectual property, confidentiality, liability, and governing law, continue to apply.

Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, such as acts of nature, fire, flood, war, civil unrest, strikes, failures of utilities or communications networks, or acts of public authority.

The affected party informs the other without undue delay and uses reasonable efforts to limit the effect. If such an event continues for an extended period, either party may end the affected engagement on written notice, and you pay for work performed up to that date.

Severability

If any provision of these terms is held to be invalid, unlawful, or unenforceable, that provision is severed and the remaining provisions stay in full force and effect.

Where possible, the severed provision is treated as replaced by a valid provision that comes closest to its original intent and economic effect.

Governing law, language, and disputes

These terms are intended for business clients (B2B). They and any engagement are governed by the law of the Republic of Serbia, including the Law on Contracts and Torts (Zakon o obligacionim odnosima, "ZOO"), without regard to conflict of law rules.

The English and Serbian versions are the reference versions of this text. In case of conflict, the Serbian version prevails for matters governed by Serbian law.

We will try in good faith to resolve any dispute through direct discussion. Where that fails, the competent courts in Belgrade, Serbia, have jurisdiction, unless a separate written agreement provides otherwise.